An excerpt from Housingwire -
[PULSE] The 7 words leaders must say in a crisis
Plus, 3 critical mistakes leaders must avoid
By Rick Grant
What a leader says during this time has the potential to reduce uncertainty and alleviate fear, leaving teams better equipped to respond to the primary difficulty. But it requires the leader to say the right thing. There is risk in saying the wrong thing, of course, but it’s tiny in comparison to the risk involved in saying nothing at all.
The seven best words any leader can say in a time of crisis are:
“Here’s what we are going to do.”
That’s what people want to hear. No one wants to feel helpless. They want clarity, direction and a plan. In a crisis, they’ll follow anyone who offers it to them.
https://www.housingwire.com/articles/pulse-the-7-words-leaders-must-say-in-a-crisis/
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